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Frequently Asked Questions

Quotes
Quotations are valid for 30 days from it’s date, unless otherwise stated. The quotation shall be deemed to be an offer to sell only upon the terms and conditions set out herein and may not be varied except in writing. 

Quotations supplied do not include 10% GST or freight, unless stated on quotation. On submitting your enquiry your account manager will be notified to contact you to ascertain your exact requirements and provide you with a full quotation 

Indent quotes are quoted based on the current exchange rate at the time the quotation is prepared. The Customer shall bear any additional cost due to an increase in the exchange rate between the date of the quotation and the date of the order. Mar Ketz Promotions will notify the client of any increases due to exchange rates. 

Prices quoted may be subject to alteration due to any increase in the cost of materials and/or labour and/or freight or cartage occurring after the date of quotation and/or prior to delivery, Mar Ketz Promotions will inform the client of any increases in costs when applicable. 

Placing an Order
All orders must be confirmed in writing. We are not able to accept verbal orders or instructions. Purchase Orders must have an order number clearly shown.

An Order Confirmation will be issued upon receipt of an order. 50% deposit is required on all Indent orders and for all locally produced orders over AU$5,000. 

Freight charges will be confirmed at Completion of Order, unless otherwise specified. 

Once the signed order confirmation is received from the client for the supply of goods or services the Client shall constitute acceptance of the terms and conditions contained herein. 

Where more than one client has entered into this agreement, the Clients shall be jointly and severally liable for all payments of the price. 

Artwork & Artwork Approvals
Artwork is to be supplied in EPS Vector format converted to outlines.

Artwork conversion is charged at $40.00/hour. 

Colours of items pictured on Mar Ketz Promotions website are indicative. If you require exact colour matching please contact us for a sample. 

Mar Ketz Promotions will not begin production of any order until all artwork has been approved by the Customer. An approval of the artwork will be accepted that all artwork including design, spelling, grammar, sizing, PMS colours, Thread Colours and numbers are correct. 

Print colour may vary from different printing processes and materials and the Customer accepts differences in colour which are not material difference. Mar Ketz Promotions will not be responsible for incorrect colours, which does not match the Customer’s colour requirements when the Customer does not provide PMS/Pantone colour(s). 

Samples
Samples can be ordered at cost price. A handling charge will apply. If returned within 7 days, in original condition and packaging, only freight charges will apply.

Delivery
Delivery method and timeframes will be agreed at time of order confirmation. Estimated delivery time is 2 -3 days for unprinted products, 2-3 weeks for locally printed items and 10-12 weeks for indent orders, unless otherwise specified. Please check stock levels at time of order. 

Mar Ketz Promotions cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs department. All orders will be shipped using Mar Ketz Promotions account and billed with your order at published rates for that carrier. 

If you prefer to use your own account, please provide us with the carrier name and your account number. 

Payment
Goods and/or services supplied pursuant to a signed order confirmation ‘the goods’ will be supplied on the basis that payment is due within payment terms, unless stated otherwise. In the event of default in payment of any amount due by the Customer, Mar Ketz Promotions may, without prejudice to any other rights it may have, suspend credit, withhold orders and take steps to recover monies and/or goods which expense shall be payable by the Customer.

New Customers
For all new accounts/customers, we require full payment on the first 3 orders prior to dispatch of goods. Thereafter, an account may be granted. 

Account Holders
For Account Holders, payment terms are from Invoice Date. A 50% deposit is required on all Indent orders and for all locally produced orders over AU$5,000. 

We accept EFT payments only. 

All credit accounts must be maintained on Account Payment Terms from Invoice Date basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment prior to dispatch of final goods. 

All goods remain the property of Mar Ketz Promotions Pty Ltd until paid in full.  

Default Accounts
We will actively pursue any accounts that default on payments to Mar Ketz Promotions. All fees involved in recovering the debt will be billed to the default account. Any account over 90 days due will be charged 5% interest for each month past 90 days that the debt remains unpaid. These accounts will also be passed to our debt collectors and all associated costs will be added to the outstanding amount. 

Cancellation of Order
If you cancel an order after signing the order confirmation, cancellation fees may apply. If artwork has been approved and order is cancelled all costs up to this stage will be charged. 

Quality Guarantee
We can only accept written claims within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or in the printing. Faulty goods must be returned within five working days for inspection before a refund or replacement of stock will be issued. Goods that have been stored for more than 2 months will not be refunded. Freight charges are not included in the refund. 

Disclaimer
The client accepts all risk and responsibility for consequences arising from the use of Goods and/or Services, whether singularly or in combination with other products. No claims for consequential damages will be entertained. Whilst every care is taken by the Seller in drafting terms of trade for the Client, the Seller’s liability shall be limited to the price of the terms of trade.