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Shipping & Returns

Delivery
Delivery method and timeframes will be agreed at time of order confirmation. Estimated delivery time is 2 -3 days for unprinted products, 2-3 weeks for locally printed items and 10-12 weeks for indent orders, unless otherwise specified. Please check stock levels at time of order.

Mar Ketz Promotions cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs department. All orders will be shipped using Mar Ketz Promotions account and billed with your order at published rates for that carrier. 

If you prefer to use your own account, please provide us with the carrier name and your account number.

Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 7 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.